STOWLUNE / DUO

Help with your case.

If you have a question about an existing order, contact us with your order number and a description of the issue.

A damaged or incorrect item

Please keep the packaging and send us clear photographs of the item and shipping label so we can review the issue.

Before returning an item

Contact us first for instructions and the correct return address. Do not send returns to the address printed on a supplier parcel without confirmation.

Before the Duo launch

The return window, eligibility, return shipping responsibility, and refund process for the new collection will be finalised and displayed before orders open.